Warranty | ELKO Slovenia

Warranty and service

The warranty period is indicated on the enclosed warranty certificate. account.

The warranty does not cover consumables: batteries, paper, cartridges, media, toners and the like (unless otherwise noted)

WARRANTY

Defective part must be accompanied by:

warranty card and delivery note / invoice
an accurate description of the error, which allows you to quickly locate and correct the error, in order to resolve your complaint as soon as possible.

You can claim warranty repairs at our Ljubljana service center.

The conditions for claiming the warranty are:

that the product is not mechanically damaged
that the product was not tampered with by a person without authorization
that the buyer acted in accordance with the instructions for use
that the customer used the original supplies

WARRANTY CLAIM

Izjavljamo:We declare:

the warranty does not exclude consumer rights arising from the seller's liability for defects in the product
the guarantee is valid only in the territory of the Republic of Slovenia
that the product will function perfectly within the warranty period if you follow the instructions given and in accordance with its purpose
that we will eliminate defects and defects within the warranty period within a period not exceeding 45 days, otherwise we will replace the product with your new or new one upon your request. refunded the amount paid
that we will provide service or necessary spare parts for the product within the warranty period
The period after the expiry of the warranty period during which we provide you with maintenance, spare parts and attachments is at least 3 years after the expiry of the warranty period.

THE WARRANTY IS TERMINATED WHEN

failure to follow the instructions provided
negligent handling of the product
interferes with a product made by an unauthorized person
mechanical damage caused by the fault of the customer or third party
damages resulting from excessive electrical voltage, short circuits, battery leakage, ... damage due to natural disasters - floods, fire, etc.
damage caused during transport upon our delivery

In no event shall we be held responsible for any loss of information.

For repairs outside the warranty period, please contact [email protected], where we will refer you to the appropriate repairer.

We don't do cash business at the company.