{"id":4411,"date":"2025-07-15T11:45:13","date_gmt":"2025-07-15T11:45:13","guid":{"rendered":"https:\/\/www.elkotex.si\/?page_id=4411"},"modified":"2025-07-16T17:13:29","modified_gmt":"2025-07-16T17:13:29","slug":"warranty-and-service","status":"publish","type":"page","link":"https:\/\/www.elkotex.si\/en\/services\/warranty-and-service\/","title":{"rendered":"Warranty and service"},"content":{"rendered":"
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Warranty and service<\/h1>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n
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\"\"<\/p>\n

The warranty period is indicated on the enclosed warranty certificate. account.<\/p>\n

The warranty does not cover consumables: batteries, paper, cartridges, media, toners and the like (unless otherwise noted)<\/p>\n

WARRANTY<\/strong><\/p>\n

Defective part must be accompanied by:<\/strong><\/p>\n

    \n
  • warranty card and delivery note \/ invoice<\/li>\n
  • an accurate description of the error, which allows you to quickly locate and correct the error, in order to resolve your complaint as soon as possible.<\/li>\n<\/ul>\n

    You can claim warranty repairs at our Ljubljana service center.<\/p>\n

    The conditions for claiming the warranty are:<\/strong><\/p>\n

      \n
    • that the product is not mechanically damaged<\/li>\n
    • that the product was not tampered with by a person without authorization<\/li>\n
    • that the buyer acted in accordance with the instructions for use<\/li>\n
    • that the customer used the original supplies<\/li>\n<\/ul>\n

      WARRANTY CLAIM<\/strong><\/p>\n

      We declare:<\/strong><\/p>\n

        \n
      • the warranty does not exclude consumer rights arising from the seller’s liability for defects in the product<\/li>\n
      • the guarantee is valid only in the territory of the Republic of Slovenia<\/li>\n
      • that the product will function perfectly within the warranty period if you follow the instructions given and in accordance with its purpose<\/li>\n
      • that we will eliminate defects and defects within the warranty period within a period not exceeding 45 days, otherwise we will replace the product with your new or new one upon your request. refunded the amount paid<\/li>\n
      • that we will provide service or necessary spare parts for the product within the warranty period<\/li>\n
      • The period after the expiry of the warranty period during which we provide you with maintenance, spare parts and attachments is at least 3 years after the expiry of the warranty period.<\/li>\n<\/ul>\n

        THE WARRANTY IS TERMINATED WHEN<\/strong><\/p>\n

          \n
        • failure to follow the instructions provided<\/li>\n
        • negligent handling of the product<\/li>\n
        • interferes with a product made by an unauthorized person<\/li>\n
        • mechanical damage caused by the fault of the customer or third party<\/li>\n
        • damages resulting from excessive electrical voltage, short circuits, battery leakage, … damage due to natural disasters – floods, fire, etc.<\/li>\n
        • damage caused during transport upon our delivery<\/li>\n<\/ul>\n

          In no event shall we be held responsible for any loss of information.<\/p>\n

          For repairs outside the warranty period, please contact elkotex@elkotex.si, where we will refer you to the appropriate repairer.<\/p>\n

          We don’t do cash business at the company.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":4401,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4411","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWarranty and service | ELKO Slovenia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.elkotex.si\/en\/services\/warranty-and-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty and service | ELKO Slovenia\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.elkotex.si\/en\/services\/warranty-and-service\/\" \/>\n<meta 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